SERVICE / SUPPORT

 

Palm Treo 650 Handhelds

Issues beaming from a Treo 600 to Treo 650

 
 
palmOne is aware of an issue when beaming data from a Treo 600 smartphone to a Treo 650 smartphone. If the Treo 600 displays the error message Could not find a receiving handheld computer, check the following:

Ensure Beam Receive is turned on:

  1. Press the Home button
  2. Select Prefs in the Launcher (Ensure the "All" category is selected if you do not see Prefs)
  3. Under General Prefs select Power
  4. Ensure Beam Receive is ON

Use a shorter username on the Treo 650:
User names longer than 10 characters may cause an issue beaming from a Treo 600 to a Treo 650. In order to receive beamed data from a Treo 600, the Treo 650 user name will need to be shortened to 10 characters or less.

Caution: If you have third-party software that was registered to a specific user name, it may not function properly after this procedure is performed. Contact the third-party developer for more information, and to transfer your software to your new user name.

 

  1. On your desktop computer, launch Palm Desktop (even if you synchronize with Microsoft Outlook or another application, open Palm Desktop).
  2. Select Users from the Tools menu.
  3. Select the Treo 650 username from the list, then select Rename.
  4. Enter a username 10 characters or shorter, and select OK.
  5. Select OK in the Users window.
  6. Perform a HotSync operation.

The Treo 600 should now recognize the Treo 650 when beaming.